Legal Information

Company Registration

Brainline Learning World (Pty) Ltd
Registration number: 2008/02005/07
Director: Coleen Cronje
VAT number: 4400253227

Head Office

215 Veronica Street, Montana, Pretoria
Pretoria, Gauteng 0182
South Africa
info@brainline.com
(012) 543 5000

Software copyright notice

The use of Brainline’s software is subject to license restrictions. By installing or using our software, you agree to be bound by the terms and conditions of the Brainline Standard Agreement.

Delivery Policy

I am aware that all delivery costs, for whatever reason, including any shipping costs, postage, freight, handling, and costs of media, will be for my account, should I reside outside the borders of South Africa, or should my delivery address fall outside the borders of South Africa.

Expected Turnaround Times

  1. Upon enrolment, study material (DVD and/or textbooks) will be dispatched within a period of 7 days (in the off peak periods of October to December) or 14 days (during the peak periods of January to March), after approval of the online registration. Dispatch will not occur, should the required deposits not be paid.
  2. For IEB-aligned courses, release of task and assignments can be expected at the beginning of each term, in advance.
  3. Tasks and assignments are marked and results are released after 15 working days of the due date of the task/test/assignment. Marked tasks/tests/assignments and memorandums (where applicable) are released to the student within 14 working days after the last due date of the assignments.
  4. An examination letter, explaining common errors as well as exam guidance is released within 20 working days after the due date of the task/test/assignment.
TeamViewer disclaimer (Client support)

TeamViewer liability disclaimer:

  1. You are about to establish a shared pc session with a Brainline Learning World Support staff member.
  2. Warning: By starting the TeamViewer Software, you automatically acknowledge our liability exclusion statement regarding the use of TeamViewer.
  3. Liability exclusion statement regarding the use of TeamViewer: Brainline does not accept any liability for any installed programs on your computer, including any computer protection (firewall or virus scanner).
  4. Data security is the sole responsibility of the customer.
  5. Liability is restricted to intent and gross negligence.
  6. Brainline accepts no liability for faults for which it is not responsible, even if they occur around the time when the support is provided.
  7. By clicking the button you hereby confirm your acceptance of the Terms and Conditions of the online support and starting of the TeamViewer software: Please note that this service is only available during our business hours subject to prior arrangement by telephone with our support staff.
  8. The advisor cannot access your PC without your express consent; The advisor cannot collaborate with you without your express consent; No third-party programs will be installed on your PC; It is not possible for data to be removed from your PC unnoticed and without authorization; You can end the shared session at any time.
Privacy Policy

What information do we collect?

We collect information from you when you register on our site or subscribe to our newsletter.When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  1. To personalize your experience (your information helps us to better respond to your individual needs).
  2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
  3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  4. To process transactions.
  5. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  6. To administer a contest, promotion, survey or other site feature.
  7. To send periodic emails.

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.brainline.com/legal/

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 13 March 2014.

The information contained on this website is intended to be, but is not guaranteed to be, complete, correct and up to date. This information is made available without any representation or warranty, either express or implied. Brainline Learning World accepts no responsibility as to the suitability or accuracy of any information on this website. Brainline Learning World accepts no responsibility for any errors or omissions on this website.

Copyright 2017 © Brainline Learning World (Pty) Ltd. All rights reserved.